Shipping & Returns

Orders placed and processed before 2:00pm EST are usually shipped same day . Orders placed after 2:00pm EST will be processed the next business day. We will always try our best to get orders out as quickly as possible. Items not in stock will require 3-7 business days to receive and process. Special order items and custom orders may take longer. All shipments are F.O.B. origin point. Shipping method is determined by weight, dimensions and destination. Most orders ship Fedex or USPS , larger orders or heavier items will ship motor freight. If your order has been processed for shipping, or has shipped we can not cancel your order. If you refuse delivery your order will be subject to our return policy. You can request to use your own shipper, just select correct option at checkout and email sales@mailersdirect.com with information, please include invoice number. We are also able to receive your printable shipping labels if needed. If your items are on back-order you will receive an estimated date via email or through our website. For shipping tracking please see link at bottom of our website - Order Tracking- or contact sales@mailersdirect.com. If there is a credit card authorization issue your order will be put on hold, we will contact you by email or by phone for a correction, this process may delay your order. If you have special shipping instructions please note them in the comments section of your order. Inside or residential delivery may be subjected to extra charges.

We ship Fedex and USPS Larger items or orders may ship motor freight . Please contact sales@mailersdirect.com for other shipping needs or questions.

If Mailers Direct or the manufacturer is at fault, Mailers Direct will issue a return label and send a replacement or refund for your entire purchase price. If you are not satisfied with a product, contact us within 30 days of receipt. A RA# is required for a return. See link at bottom of our website - Return Center - to initiate the refund process. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and is subject to 15% restocking fee. If order was placed by phone or mail please contact sales@mailersdirect.com or call customer service at 800-561-1370 . Do not ship item without prior authorization or shipment will be refused . Mailers Direct inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Shipping and handling charges are non-refundable for all returns unless otherwise noted. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at 800-561-1370. Some products are non-refundable such as clearance items , closeout items , special order , non-stocking, custom printed and custom size products.